Return and Refund Policy

Effective Date: July 6, 2026

This Return and Refund Policy applies to purchases made from Cedrune, operated by Cedrune LLC d/b/a Cedrune.

At Cedrune, we want every order to arrive with care and quality. Because we sell coffee, tea, and other consumable products, our return policy is designed to protect product safety while still helping customers when an order arrives damaged, incorrect, or incomplete.

Returns

Due to the consumable nature of our products, Cedrune does not accept returns on coffee, tea, or other food and beverage products once they have shipped.

This includes products that are opened, used, partially used, or no longer wanted due to personal taste preference.

Please do not send products back to Cedrune without contacting us first. Unauthorized returns may not be accepted or refunded.

Final Sale Items

The following items are final sale and are not eligible for return:

• Coffee, tea, and other consumable products after shipment

• Opened or used products

• Gift cards, if offered

• Sale, clearance, or promotional items, unless required by law

• Products purchased from another retailer or third-party marketplace

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at support@cedrune.com.

Please include:

• your order number,

• a brief description of the issue,

• clear photos of the damaged product,

• clear photos of the shipping box or mailer,

• and photos of any visible damage to the packaging.

After reviewing your request, Cedrune may offer a replacement, store credit, refund, or another appropriate resolution at our discretion.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery at support@cedrune.com.

Please include your order number and a description of the issue. We may request photos of the items received and the packaging before approving a replacement or refund.

If the issue was caused by a Cedrune fulfillment error, we will work to make it right.

Lost or Delayed Packages

If your package appears lost, significantly delayed, or has not updated for several business days, please contact Cedrune at support@cedrune.com with your order number and tracking information.

We will help review the shipment and determine the next appropriate step. In some cases, the shipping carrier may need additional time to complete delivery or investigate the package.

Cedrune is not responsible for carrier delays, weather delays, holiday delays, or other delivery issues outside of our control, but we will do our best to help you through the process.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Cedrune is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us immediately at support@cedrune.com. We can only update the address if the order has not entered fulfillment or shipped.

If an order is returned to sender because of an incorrect or incomplete address, additional shipping charges may apply if the order is eligible to be reshipped. Refunds are not guaranteed for address-related delivery issues.

Cancellations

Orders can only be canceled shortly after purchase and only before fulfillment has begun.

If you need to request a cancellation, contact us as soon as possible at support@cedrune.com with your order number.

Once an order has entered fulfillment or shipped, it cannot be canceled.

Refunds

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear on your statement after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the issue was caused by a Cedrune error or otherwise required by law.

Exchanges

Cedrune does not offer standard exchanges for coffee, tea, or other consumable products.

If you received a damaged, incorrect, or incomplete order, please contact us at support@cedrune.com so we can review the issue.

Taste Preferences

Coffee and tea preferences are personal, and flavor experiences can vary depending on brewing method, water quality, grind size, steep time, and individual taste.

Because of this, Cedrune does not offer refunds or replacements based solely on taste preference.

If you believe there is a quality issue with your order, please contact us at support@cedrune.com with your order number and details.

How to Contact Us

For return, refund, damaged order, or order issue questions, contact us at:

support@cedrune.com

Please include your order number whenever possible so we can help you faster.