Shipping Policy

At Cedrune, each order is prepared with care after it is placed. Our coffee is roasted and packed to order, and our teas are packed fresh for fulfillment. Because we do not ship products that have been sitting on a warehouse shelf, our shipping timeline includes both preparation time and carrier transit time.

Where We Ship

Cedrune currently ships within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

Most orders are processed within 3–5 business days after the order is placed. Business days are Monday through Friday, excluding holidays.

During holidays, high-volume periods, or carrier delays, processing may take longer than usual. We appreciate your patience while your order is prepared.

Shipping Times

After your order has been processed and picked up by the carrier, delivery generally takes 2–5 business days, depending on your location and the carrier’s route.

Please note that processing time and shipping time are separate. Your total delivery window includes the time needed to prepare your order plus the time needed for the carrier to deliver it.

Shipping Carriers

Cedrune orders ship through USPS or UPS, depending on the size, weight, destination, and best available shipping method for the package.

Once your order ships, you will receive tracking information by email.

Shipping Rates

Shipping rates are calculated at checkout based on your order and delivery address.

Cedrune offers free standard shipping on U.S. orders of $50 or more. The free shipping threshold is calculated before taxes and after any discounts are applied.

Expedited Shipping

Expedited shipping is not currently available.

Because Cedrune products are prepared after ordering, faster carrier shipping does not remove the processing time needed to prepare, roast, pack, and fulfill the order.

Tracking Information

Once your order has a tracking number, it may take time for the carrier to scan and update the package. If your tracking shows “pre-shipment” or does not update immediately, this usually means the label has been created and the package is waiting for carrier pickup or its first carrier scan.

Order Changes and Cancellations

Orders can only be changed or canceled shortly after purchase and only before fulfillment has begun.

If you need to request a change or cancellation, contact us as soon as possible at support@cedrune.com with your order number and the details of your request.

Once an order has entered fulfillment or has been shipped, we are unable to modify or cancel it.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

Cedrune is not responsible for orders delayed, returned, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@cedrune.com.

If an order is returned to us due to an incorrect address, we may be able to reship it, but additional shipping charges may apply.

Lost or Delayed Packages

If your package appears lost, delayed, or has not updated for several business days, please contact us at support@cedrune.com with your order number and tracking information.

We will help review the situation and guide you through the next steps. In some cases, the carrier may need additional time to complete delivery or investigate the package.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at support@cedrune.com.

Please include your order number and clear photos of:

• the damaged product,

• the shipping box or mailer,

• and any visible damage to the packaging.

We will review the issue and help make it right when appropriate.

Questions

For shipping questions or order support, please contact us at:

support@cedrune.com